Each diamond is certified by IGI or GIA.

Typically, you will receive the original certificate with your diamond, except for GIA diamonds in the 0.15 to 2.99 carat range certified after 1 January 2023. However, diamonds certified before this date will still have a physical certificate. This change solely affects GIA certified diamonds. The diamond is packaged with a GIA sticker featuring a QR code that allows for digital certificate retrieval and verification of details. Additional details on the GIA's shift to digital reports can be found here.

We operate exclusively online. A physical storefront is not part of our business model.

Our position as the premier retail diamond dealer is upheld by our commitment to the lowest prices in the world without resorting to sales or discounts.

The origin of the diamond and its source, whether domestic or international, determine the delivery time. Our shipping policy is 5-10 business days, but typically customers receive their diamond within 1.5 weeks of purchase.

We currently use USPS for all domestic shipments.

The majority of the shipping time is a result of customs processing which cannot be expedited. Last mile delivery may be expedited, but it typically only reduces delivery time by 1-2 business days.

We offer shipping to Canada, Mexico, and certain European countries. Our website's purchase capability for these locations has been disabled due to tariff uncertainties. Please contact us by email for assistance.

A signature is not mandatory by default. You have the option to include a signature requirement during checkout for added security. We may request a signature at our discretion for high-risk orders.

In the event that your package is lost in transit, meaning it was never marked as delivered, a refund for your order will be issued.

Our current return policy allows for free returns within 30 days of delivery (or attempted delivery for signature packages).

We'll offer a USPS priority mail shipping label for you to print at no cost. If you opt for a different carrier, you'll need to cover the shipping expenses.

Please address returns to the following address:
CALAVERA NEW YORK

450 LEXINGTON AVE #4557

NEW YORK, NY 10163